Guests trust your reviews before they trust your rates.
Hotel reputation management brings guest reviews from every platform into one place, so you can reply quickly and keep ratings healthy across properties. Guests read your reviews long before they read your rates. This is what they find.
In hospitality, your rating books the room.
Guest feedback arrives across Google, Booking.com, TripAdvisor and more, usually landing in different inboxes belonging to different people. Reviews go unanswered not through indifference but because nobody has the full picture in one place.
The challenge
- Google, TripAdvisor, Booking.com and Agoda. Each with its own inbox and login.
- Front-desk teams are busy; reviews pile up and guests notice the silence.
- An unanswered complaint sits near the top of your profile, seen by every future guest.
With ReviewsGauge
- Bring Google, TripAdvisor, Booking.com and Agoda into one inbox. Every property, every channel, one login.
- Draft a professional reply for every review in seconds and post after a quick check, even at a busy front desk.
- Get an instant alert on every low rating and a calm, on-brand draft to respond fast, before it costs you bookings.
See every review across every channel.
Every review from every connected platform lands in one filterable inbox. Filter by property, rating or sentiment, assign a review to the right manager, and track what has been replied to and what is still waiting. For a group, that is the difference between managing reputation and discovering it after the fact.
- Google, TripAdvisor, Booking.com & Agoda
- Filter by property, rating & sentiment
- Instant alerts on negative reviews
Answer every guest, on-brand.
Requests go out automatically after checkout, while the stay is still fresh, and replies can be drafted for you in your property's voice. Multi-property groups compare sites on rating, response rate and sentiment from a single leaderboard, so the property that needs attention is obvious rather than anecdotal.
- On-brand drafts in 30+ languages
- You approve before it posts
- Protect your rating across channels
More trust, more direct bookings.
More guest reviews
Automated requests after every checkout.
Faster replies
Professional responses in the guest’s language, in seconds.
A rating that books
Show fresh, high ratings where guests decide.
Also built for these businesses.
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Further reading: Reputation management agency or software: which do you actually need? · What reputation management actually costs in 2026 · Reputation management for doctors and medical practices
Hotels & Resorts, answered.
Which review platforms do you support for hotels?
How does it handle negative guest reviews?
Can it manage more than one property?
How do we collect more guest reviews?
What does hotel reputation management software cost?
Can it handle a group of properties?
How quickly should we reply to a guest review?
Do you support Booking.com and TripAdvisor as well as Google?
Should we reply on OTAs as well as Google?
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