Review Collection

Turn every happy customer into a public review.

Asking customers for reviews works best when it is automatic and immediate. ReviewsGauge sends the request the moment a job, visit or appointment ends (by email, SMS, QR code or NFC tap) so every customer gets asked while the experience is still fresh.

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ReviewsGauge, sample product UI
Why it matters

Most happy customers never leave a review, unless you ask.

Most happy customers never leave a review, and it is almost never because they were unwilling. Nobody asked them, or the ask arrived four days later in an inbox they never opened. Businesses with hundreds of reviews are rarely better loved than their competitors. They are simply asking, every single time.

No ask, no review

Even delighted customers rarely review on their own. The prompt has to come from you.

Bad timing

Ask too late and the moment’s gone; ask the wrong way and it feels like a chore.

Too many steps

Every extra tap between intent and posting loses reviews.

How it works

Three steps to a steady stream of reviews.

1

Pick a moment

Trigger a request after a stay, meal, appointment or activity.

2

Choose a channel

Email, SMS, a printed QR code, or an NFC tap at the counter.

3

Customer reviews in seconds

A couple of taps takes them straight to Google or your chosen platform.

Every channel

Reach customers where they already are.

Requests go out on a trigger you choose: a completed job, a checkout, an appointment, a payment. Timing is most of the game, ask while someone is still in the car park and you get a response; ask on Friday about Monday and you do not. Every customer receives the same request by the same route, which is exactly what keeps the resulting reviews genuine.

  • Email & SMS requests
  • Printable QR codes
  • NFC tap-to-review
See QR collection →
Sending review requests by email and SMS
Straight to the platforms that matter

Make leaving a review effortless.

Different businesses need different routes to the same review page. A restaurant wants a QR code on the table, a plumber wants an SMS from the van, a clinic wants an email after the appointment. All of them land the customer in the same place, in a couple of taps, with nothing to type.

  • Direct to Google & more
  • One tap to your review page
  • No fake or incentivised reviews
See monitoring →
app.reviewsgauge.com/reviews
Reviews arriving in the ReviewsGauge inbox, sample data

See it on your own reviews.

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What you get

Everything you need to collect more reviews.

Multi-channel requests

Email, SMS, QR and NFC from one place.

Smart timing

Ask at the moment satisfaction is highest.

Honest by design

Make reviewing easy, never fake or filtered.

Works with

Better together.

QR Code Collection

Collect reviews from any physical spot.

Learn more →

Email Requests

Automate the ask after every visit.

Learn more →

Review Monitoring

See every review you collect in one inbox.

Learn more →
Built for your industry

Who uses review collection.

Massage & Spa · Restaurants & Cafés · Medical Practices · Hotels & Resorts · Franchises · E-commerce & Retail

Further reading: Dental reputation management: a practical guide for practices · Google review QR codes: how they work and where to put them · How to get your Google review link

FAQ

Review Collection, answered.

Which channels can I use to request reviews?
Email, SMS, printable QR codes and NFC tap-to-review. Use whichever fits the moment, front desk, table, or after checkout.
Do you generate fake reviews?
Never. ReviewsGauge only makes it easy for your real customers to leave genuine reviews; it doesn’t write or buy them.
Where do the reviews go?
To the public platforms you choose, Google and others, so they build trust where future customers look.
How should I ask a customer for a review?
Ask everyone, ask immediately, and make it a single tap. The wording matters far less than the timing and the friction. A short, plain request sent minutes after good service outperforms a carefully written email sent a week later. Never offer anything in return; that breaches Google's policy and FTC guidance.
When is the best time to ask for a review?
As close to the moment of good service as you can manage. For in-person businesses that means at the counter or the table, using a QR code or an NFC tap. For jobs and appointments it means within a few hours, while the customer still remembers your name.
Is it legal to ask customers for reviews?
Yes. Google explicitly encourages businesses to ask. What is not allowed is incentivising reviews, buying them, or gating, asking only the customers you expect to be positive. ReviewsGauge does none of those things.
What if I ask and get a bad review?
You will occasionally, and that is healthy. A profile of nothing but five stars reads as fake to customers and to search engines alike. Asking everyone means the occasional negative sits among genuine positives rather than dominating a thin profile, which is the real protection against one bad night.
What share of customers actually leave a review?
It varies enormously by industry and by how you ask, so treat any specific percentage with suspicion. What is consistent is the direction: asking immediately with one tap converts far better than asking later with a link someone has to type.

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