Compliance
What you are and are not allowed to do with reviews: FTC rules, review gating, and replying without breaking HIPAA.
The rules here are stricter than most businesses realise, and the penalties are real. These guides cover what the FTC considers a fake or suppressed review, why routing unhappy customers away from public sites is not a grey area, and how a healthcare practice can reply publicly without confirming that someone is a patient.
Related: Dental and orthodontics · Medical practices · AI review responses
Compliance HIPAA-safe review responses: what a practice can and cannot say
You can reply to patient reviews. You cannot confirm that the reviewer is a patient. Here is the line, why it catches people out, and reply patterns that stay on the right side of it.
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Compliance Should you buy Google reviews?
Buying Google reviews breaches Google policy and US law, and the penalties land on your listing. What happens when it’s caught, and what works instead.
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