Massage & Spa

Turn relaxed clients into glowing reviews.

A great treatment earns a great review, if you ask at the right moment. Collect reviews after each visit and turn trust into repeat bookings.

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Built for spas & massage studios everywhere · Every review, one dashboard

Reviews arriving for a spa and wellness business, sample data
Why it matters

Trust is everything in wellness.

New clients choose a spa they can trust with their time and their body. Recent, genuine reviews are your strongest reassurance.

✕

The challenge

  • Without recent reviews, new clients hesitate to book.
  • The post-treatment glow is the perfect, and easily missed, time to ask.
  • A small complaint unanswered can cost a loyal client.
✓

With ReviewsGauge

  • Send a one-tap review request the moment a treatment ends, while the glow lasts.
  • Reply to every review with care and speed, turning a concern into a returning client.
  • Keep a steady stream of recent reviews so new clients book with confidence.
88% would use a business that replies to all of its reviews.Source: BrightLocal, 2024
After every treatment

Ask while they’re glowing.

Send a gentle review request, or a quick QR scan at reception, right after a treatment, when satisfaction is highest.

  • QR at reception
  • Post-treatment requests
  • No app for clients
See QR collection →
Client scanning a QR code after a treatment
Care shows

Protect your reputation.

Catch any concern early with instant alerts and reply with care, small teams can keep every client feeling heard.

  • Instant negative alerts
  • Calm, professional replies
  • Reply with care, fast
Reduce negative feedback →
Protecting reputation by responding early
What you get

More trust, more repeat visits.

More reviews

Steady proof from happy clients.

Protected reputation

Respond before issues grow.

More rebookings

Trust turns first visits into regulars.

See where your reputation stands.

Free forever for Google, no card required.

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Features you’ll use most

Built around your workflow.

QR Code Collection

Collect at reception.

Learn more →

Email Requests

Follow up after the visit.

Learn more →
Other industries

Also built for these businesses.

Restaurants & Cafés · Medical Practices · Hotels & Resorts · Franchises · E-commerce & Retail

Further reading: Should you buy Google reviews? · How to report a fake Google review · How to remove a bad Google review (and what to do when you can’t)

FAQ

Massage & Spa, answered.

When's the best time to ask a client for a review?
Right after the treatment, while the glow lasts. A one-tap request by SMS or QR at reception gets the most responses.
A client left an unfair review. What can I do?
Reply publicly with a calm, professional response (we draft it), and report it if it breaks the platform's rules. It matters: 94% of people have avoided a business after reading a negative review (BrightLocal, 2024), so a good reply protects future bookings. We never hide or gate reviews.
Which review sites matter for a spa?
Google first, then Facebook and any booking platforms you use (98% of consumers read reviews for local businesses (BrightLocal, 2024)) and ReviewsGauge brings them all into one inbox.
Will asking feel pushy to regulars?
No. You control the timing and wording, and each client is asked once, gently.
What does review management cost for a spa?
Free forever for Google reviews at one location, with paid plans from $49/month and a 14-day trial. Additional review sources and multiple sites sit on the paid tiers.
How soon can a spa start collecting?
The same day. Connect your Google profile and place a QR code at reception, where guests settle up and rebook.
How do we ask for a review without breaking the mood?
Not during the treatment, and not while someone is still unwinding. Reception at rebooking is the natural moment, or a message a few hours later once they are home and still feeling the benefit. A QR card handed over with the receipt asks without anyone having to say it out loud.
Clients value discretion. Does that stop them reviewing?
Some will decline, and that is their right. Many still review under initials or a first name only, which Google allows. Asking everyone and letting people opt out themselves produces a healthier profile than deciding in advance who might not want to be asked.

Last updated

Turn treatments into trust.

Free forever for Google · No card required

✓ No fake reviews✓ No review gating✓ You stay in control

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